
Multi-layered Security:
The platform has upgraded login security, now requiring 2FA by default and regularly monitoring for suspicious login attempts. Biometric logins via mobile device are in development for added convenience.
Faster Account Recovery:
If you forget your password, use the “Forgot Password?” link to securely reset it. Account recovery now includes additional ID verification, making it safer if access is lost.
Responsive Mobile Access:
Full access and security features are available on both desktop and mobile browsers. The site is fully responsive, while help and troubleshooting are available in-app and via desktop chat.
Password or 2FA Issues:
Use the reset link for passwords, and make sure time zones are correctly set on your authenticator device for codes to work. If you can’t log in or your account is locked, contact support through the website or the provided help center for step-by-step assistance.
Device & Network Tips:
Avoid using public Wi-Fi when logging in, and try to log in from trusted devices. Always log out after sessions and watch for alerts about new device or location access.
Use unique, strong passwords and change them regularly.
Set up and maintain 2FA via authentication apps.
Regularly review your login history and devices for any unauthorized access.
Never share credentials—even with support staff.
Be vigilant about phishing attempts and only access accounts from the official site or app.